Shipping Policy

1. General Information
At "Your Own Art", we strive to offer reliable and efficient shipping services. Please review the following terms regarding our shipping policy. By placing an order on our website, you agree to the terms outlined below.

2. Shipping Timeframes
We process and ship orders from Monday to Friday, excluding public holidays.

  • Processing time: Orders are processed within 1 to 3 business days after payment is confirmed.
  • Delivery timeframe: Once your order has been processed, the estimated delivery time is 8 to 15 business days.
    This delivery timeframe applies to most countries, including [indicate specific countries if necessary]. Please note that delivery times may vary depending on the destination and external factors (e.g., customs processing, postal service delays).

3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and the weight of the products.

  • Standard shipping: The cost of standard shipping will be clearly indicated during the checkout process.
  • Free shipping: We offer free standard shipping for orders over [X amount, if applicable].
    Additional charges may apply for express or international shipping options.

4. International Shipping
We offer international shipping to most countries. Please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping costs.
For more information on customs policies, please contact your local customs office.

5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time. Please allow up to 48 hours for tracking information to update after the package has been dispatched.

6. Delivery Issues

  • Delivery delays: While we strive to deliver within the estimated timeframe of 8 to 15 days, unforeseen circumstances (such as weather conditions, customs delays, or postal service strikes) may cause delays. If your order is delayed beyond the estimated timeframe, please contact us at [your email] for assistance.
  • Wrong address: Please ensure that the shipping address provided is correct. We are not responsible for undeliverable packages due to incorrect addresses provided at checkout. In case of error, please contact us as soon as possible to correct the address.
  • Lost or damaged packages: If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue, and if necessary, replace the item or issue a refund in accordance with our refund policy.

7. Delivery Restrictions
At this time, we do not ship to the following regions: [indicate any regions where shipping is not available].
We also do not deliver to PO Boxes or APO/FPO addresses.

8. Additional Information

  • Signature on delivery: Some orders may require a signature upon delivery. Please make sure someone is available to sign for the package at the provided address.
  • Shipping carriers: We use [Carrier names, e.g., DHL, UPS, La Poste, etc.] for our deliveries to ensure a reliable and timely service.

9. Contact Us
If you have any questions regarding shipping, please contact our customer service team:

  • Email: [Your email address]
  • Phone: [Your phone number]
  • Business hours: [Your business hours]