Refund Policy

1. Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, you have the right to withdraw from your purchase without giving any reason within 14 days from the day you, or a third party other than the carrier, receive the product.

  • Duration: The withdrawal period expires 14 days after the day the product is received.
  • How to exercise the right of withdrawal: To exercise this right, you must notify us of your decision to withdraw from your order by sending a clear statement (e.g., by email or post) to the following contact details:
    Email: [Your email address]
    Address: [Your postal address]
    You may use the withdrawal form template provided at the end of this policy, but it is not obligatory.

2. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to the following products, as provided by Article L221-28 of the French Consumer Code:

  • Customized products: Any item that has been made to the customer's specifications or clearly personalized (e.g., custom art or personalized products sold on "Your Own Art").
  • Perishable goods: Products that may quickly deteriorate or expire.
  • Sealed products: Any product that has been unsealed after delivery and cannot be returned for hygiene or health protection reasons (e.g., certain cosmetic or health products).

3. Refunds
If you withdraw from the purchase within the legal period, we will refund all payments received from you, including the cost of standard delivery (excluding additional costs for express or non-standard delivery), within 14 days from the day we are informed of your decision to withdraw.

  • Method of refund: Refunds will be made using the same payment method as the one used for the original transaction, unless you expressly agree to a different method. In any case, no fees will be charged for the refund.
  • When will you receive your refund? Refunds will be processed within 14 days of receiving your withdrawal notice. However, we may withhold the refund until we have received the returned goods or until you have provided proof of shipping the goods, whichever comes first.

4. Returns

  • Return shipping costs: You are responsible for the cost of returning the product unless the product is defective or incorrect.
  • Return instructions: Products must be returned in their original condition and packaging, and must not have been used or damaged.
  • Return address: Please send the returned items to the following address:
    [Your postal address]
  • Timeframe: You must return the products without undue delay and in any event no later than 14 days from the day you notify us of your withdrawal.

5. Defective or Incorrect Products
If the product you received is defective or does not correspond to your order, please contact us immediately. You are entitled to request a replacement or a refund, and we will cover the return shipping costs in these cases. You may also benefit from the legal guarantee of conformity (Articles L217-4 to L217-14 of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1649 of the Civil Code).

6. Legal Guarantee of Conformity and Hidden Defects
In addition to the right of withdrawal, consumers in France are entitled to legal guarantees:

  • Guarantee of conformity (Article L217-4 and following of the Consumer Code): In case of non-conformity, you can request a repair or replacement of the product. If this is impossible or disproportionate, you may ask for a refund or a price reduction. This guarantee applies for a period of 2 years from the delivery of the product.
  • Guarantee against hidden defects (Article 1641 and following of the Civil Code): If a hidden defect renders the product unfit for its intended use, you may either return the product and receive a full refund or keep the product and request a partial refund.

7. Contact Us
For any questions regarding this refund policy, please contact us:

  • Email: [Your email address]
  • Address: [Your postal address]
  • Phone: [Your phone number]

8. Withdrawal Form Template
(Please complete and return this form only if you wish to withdraw from the contract)

To [Your business name]
[Your postal address]
[Your email address]

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

  • Ordered on [Date] / received on [Date]
  • Order number: [Your order number]
  • Name of consumer: [Your name]
  • Address of consumer: [Your address]
  • Signature of consumer (only if this form is notified on paper):
  • Date: [Date]